Communicates to all patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and any other concerns that may be addressed. Greets and registers all patients upon their arrival to the clinic.
Essential Job Functions
- Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient.
- Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
- Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and manage other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures.
- Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care.
- Manages insurance inquiries by answering questions, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner.
- Processes and distributes written communication and documents (forms, letters, mail) accurately.
- Translates medical related information, issues, and concerns between the medical staff and the patient.
Schedule:
Work Shift: Monday through Friday 8am - 5pm (with rotating evening shifts approximately 1 per week, generally not later than 6pm) with ½ scheduled day off per week.
Job Requirements
Education
- High School Diploma or General Educational Development (G.E.D.) required.
Experience
- 6 months’ previous customer services experience preferred.
Skills/Knowledge/Abilities
- Strong verbal communication skills for positive interaction with staff and customers in person and over the phone.
- Skilled in operating a computer, including a computer mouse/keyboard, and navigating scheduling, registration, and patient care applications.
- Ability to follow written and verbal instructions.
- Ability to work in a diverse healthcare environment with diverse customer expectations.
- Ability to work as a team.
- Ability to keep patient information confidential.
- Ability to read, write, and comprehend various written reports and documents.
- Ability to manage multiple tasks simultaneously and efficiently.
Physical Requirements
Weight Demands
- Medium Light Work - Exerting up to 35 pounds of force.
Physical Activity
- Not necessary for the position:
- Climbing
- Crawling
- Kneeling
- Occasionally Performed:
- Balancing
- Crouching
- Distinguish colors.
- Lifting
- Pulling/Pushing
- Standing
- Stooping/bending
- TwistinG
- Walking
- Frequently Performed:
- Carrying
- Grasping
- Keyboarding/typing
- Reaching
- Repetitive Motions
- Sitting
- Speaking/Talking
- Constantly Performed:
- Hearing
- Seeing/visual
Job Hazards
- Not Related:
- Chemical agents (Toxic, Corrosive, Flammable, Latex)
- Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
- Equipment/Machinery/Tools
- Explosives (pressurized gas)
- Electrical Shock/Static
- Radiation Alpha, Beta and Gamma (particles such as Xray, Cat Scan, Gamma Knife, etc.)
- Radiation Nonionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
- Mechanical moving parts/vibrations
- Rare (1%-33%)
- Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
Pediatric Partners is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state, or local law.